Thousands of Australians’ holiday plans have been disrupted after Singapore-based budget airline Tigerair Australia was forced to cancel all its Australian flights to Bali.
According to a statement on its website, the carrier was informed overnight that Indonesian authorities will not be providing Tigerair with the final approval needed to operate to and from Bali from today.
Tigerair said that the Indonesian authorities now require an alternative regulatory solution for Tigerair’s operations to Bali. This solution would take at least six months to implement and would compromise the airline’s ability to offer low-cost airfares to travellers to Bali.
“As a result of this development, Tigerair Australia has made the difficult decision to withdraw from flying between Australia and Bali permanently, effective today Friday 3 February 2020,” the airline announced. “We sincerely apologise to customers for the inconvenience caused by this situation and we will continue to work around the clock to support customers during this time.”
According to Tigerair, customers booked to travel from Australia to Bali with Tigerair from 3 February onwards will be proactively contacted and offered full refunds that will be automatically processed, while customers currently in Bali will be proactively contacted as soon as possible and offered reaccommodation options on Virgin Australia and other airlines.