US-based travel writer Christopher Elliot surveyed his readers on who their favourite travel companies were in 2017, and found that his readership felt that Allianz Global Assistance offered ‘outstanding customer support and service’ last year.
On a post published on Huffington Post, Elliot explained that though he feels uncomfortable recommending any particular insurer, his latest survey found that US customers felt that there were several insurers that deserved praise.
Elliot said of winner Allianz that ‘the company typically works fast on claims and resolves most complaints quickly and to the customer’s satisfaction’. Travel Guard came in second for its ‘good reputation for delivering insurance coverage to travellers’, whilst Generali Global Assistance rounded out the top three for the ‘speed of their resolution’. Amex Insurance and Seven Corners made up the rest of the top five.
Readers also voted for other travel related topics including online travel agencies – with the top five consisting of: TripAdvisor; Kayak; Expedia; Booking.com; and Priceline – cruise lines, and international airlines.